We have a very small window in which orders can be cancelled. To do so, first log in to your account at ROKA and select the order you would like to cancel.
Once in the order, click on the "REQUEST CANCELLATION" button on the upper left hand corner.
Press "CONFIRM" and your request will be sent.
In the event the order is able to be cancelled, you will receive an email confirming the order was cancelled. In the event we were unable to cancel your order, you will receive tracking information shortly.