We have a very small window (approximately 15 minutes) in which orders can be cancelled. To do so, first log in to your account at ROKA and select the order you would like to cancel.
Once in the order, click on the "REQUEST CANCELLATION" button on the upper left hand corner.
Press "CONFIRM" and your request will be sent.
In the event the order is able to be cancelled, you will receive an email confirming the order was cancelled. In the event we were unable to cancel your order, you will receive tracking information shortly.
Comments
7 comments
I have multiple discounts from Roma and Strava, that I did not get to add onto my order. How do I add now, or do I cancel and rebook?
Cancel my order
Pls cancel order number is #ROKA-24476633.
#ROKA-24476633. Pls help to cancel
I have no way to access my order to cancel it. Please cancel #ROKA-24499366. What is the point of making people create an account when they cannot even see their order status?
Please cancel my order, I’ve just emailed but I’m unable to log in as I used Apple Pay. Thanks
Cancel my order #ROKA-24514653.
Can't find order history in my account.
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