If you are based in the US:
Please initiate your return at returns.roka.com. Make sure to enter the full order number, including the ROKA-. Please select all components your are returning to ensure your refund is processed correctly. At the end of this process you will be generated a prepaid return label to put on the outside of the box and send right back to us.
If you are based in the EU and ordered from eu.roka.com:
Please return the products you would like to return using a trackable shipping method to the address below. Please make sure your order number is visible both inside and outside the package.
INGRAM MICRO SERVICES 71 BILTON WAY
EN3 7EP UK
If you are based in the UK and ordered from uk.roka.com:
Please fill out the included return slip and use the included prepaid return shipping label to return your package to us. If you mistakenly threw away this return label, please let us know and we can provide you with a new one.
If you are based outside the US and ordered from roka.com:
You will need to ship your return to the address below; make sure to show your order number on the first line as shown.
ROKA - Returns (Order #######)
3700 Pinnacle Point Dr. Ste. 200
Dallas, TX 75211