If you purchase a pair of eyeglasses before we receive your full home try-on kit back, we'll refund you the handling fee you were charged at check out when we receive your home try-on kit back at our returns center. This could take up to 5 business days. If you purchase a pair less than 30 days after we've processed your returned home try-on kit, email us at email@example.com to ensure the amount of the fee is taken off your order.
Articles in this section
- How does home try-on work for prescription glasses?
- Why do you use a demo fleet for your home try-on for eyeglasses?
- Is there a minimum number of pairs I need to add to my home try-on box?
- How long do I have to try my frames at home?
- How do I ship back my home try-on demo frames?
- Can I buy frames without prescription directly from my HTO box?
- After I've tried on my demo pairs, how do I order the pair(s) I chose?
- You say that the fees I paid will count toward the purchase price. How exactly does that work?
- How do I know whether a frame is for men or women?